Refund policy
Return and Exchange Policy
At Peasnpodsaustralia, your satisfaction is our top priority, and we want to ensure your shopping experience is as enjoyable as possible. Please take a moment to review our Return and Exchange Policy, designed to assist you in making confident choices for your little ones:
14-Day Return/Exchange Window: We understand that selecting the perfect outfit for your growing little one can be a delicate task. To accommodate your needs, we offer a 14-day return policy for size exchanges only. We kindly ask you to select your items with care, as we do not provide cash refunds for changes of mind or incorrect sizing.
Size Exchange Process: If you require a size exchange, please reach out to our dedicated team within the 14-day window. In the event that the originally ordered item is no longer available, we will gladly offer you a store credit note or assist you in selecting a different item that suits your preferences.
Timely Processing: Our goal is to make your exchange as swift and seamless as possible. We aim to process all returns within 7 business days from the date we receive your product. You will be promptly notified via email regarding the status of your return.
Urgent Exchanges: Should your exchange be time-sensitive, we recommend placing a separate order for the correct size. Upon receiving your return, we will happily issue a cash refund to expedite your replacement purchase.
Shipping Costs: Please be aware that all postage costs related to returns and exchanges are the responsibility of the customer. Additionally, Peasnpodsaustralia reserves the right to decline returns on products displaying defects or having been worn or washed.
Shipping Safety and Responsibility: When an item is accepted for return, it becomes the customer's responsibility to safely ship the item back via a tracked parcel service. We strongly advise using a tracked service to ensure the safe return of the item. Peasnpodsaustralia will not assume responsibility for items that are lost during the return shipping process.
Faulty Item/s: In the unlikely event that your garment arrives with obvious defects, please notify our team immediately. Return the product in its original condition within 14 days of purchase, and contact us at support@peasnpodsaustralia.com.au, providing your order number and a description of the fault along with photos.
If your claim is accepted, you will be reimbursed for return shipping charges. In compliance with The Australian Competition and Consumer Commission, Peasnpodsaustralia will replace the item or provide a full cash refund, subject to stock availability.
Handcrafted Excellence: It's important to note that every Peasnpodsaustralia garment is lovingly handcrafted with intricate hand-smocking and hand-embroidery techniques. As a result, detailing and appliqué placement may vary slightly between pieces. This uniqueness is not considered a defect but rather a beautiful hallmark of hand-crafted goods.
If you have any questions or require further assistance regarding our return/exchange policy, please don't hesitate to reach out. We're here to ensure your experience with Peasnpodsaustralia is filled with care and confidence.
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